Return Policy

Last updated: Dynamic Date

1. Introduction

At Xlozarinvexdhor, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products and obtaining refunds. This policy is designed to comply with EU consumer protection laws, including the Consumer Rights Directive (2011/83/EU) and Finnish consumer protection legislation.

2. Your Right of Withdrawal (Cooling-Off Period)

2.1 14-Day Withdrawal Right

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.2 How to Exercise Your Withdrawal Right

To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear statement. You can do this by:

• Sending an email to: request@xlozarinvexdhor.world
• Sending a letter to: Xlozarinvexdhor, Aleksanterinkatu 15, 00100 Helsinki, Finland

You may use the model withdrawal form provided below, but it is not obligatory.

2.3 Model Withdrawal Form

2.4 Effects of Withdrawal

If you withdraw from your purchase:

• We will reimburse all payments received from you, including the costs of delivery (except for supplementary costs if you chose a type of delivery other than the least expensive standard delivery offered by us)
• We will make the reimbursement without undue delay, and not later than 14 days after the day we receive the returned goods or you provide evidence of having sent them back, whichever is the earliest
• We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement
• We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest

3. Return Conditions

3.1 Condition of Returned Products

To be eligible for a return and full refund:

• Products must be unopened and in their original, sealed packaging
• Products must be in the same condition as when you received them
• All original tags, seals, and packaging must be intact
• Products must not show signs of use or tampering

3.2 Products That Cannot Be Returned

Due to health and hygiene reasons, we cannot accept returns of:

• Dietary supplements that have been opened or have had the seal broken
• Products that have been used or partially consumed
• Products that show signs of tampering or damage caused by the customer

This exception is in accordance with the Consumer Rights Directive Article 16(e), which allows sellers to exclude the right of withdrawal for sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.

3.3 Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at request@xlozarinvexdhor.world. We will arrange for a replacement or full refund, including return shipping costs. Your statutory rights regarding defective products are not affected by this policy.

4. Return Process

4.1 Steps to Return a Product

1. Contact Us: Email us at request@xlozarinvexdhor.world with your order number and reason for return
2. Receive Return Authorization: We will provide you with a return authorization number and return instructions
3. Package the Product: Securely package the product in its original packaging if possible
4. Ship the Product: Send the product to the address provided in your return authorization
5. Receive Refund: Once we receive and inspect the returned product, we will process your refund

4.2 Return Shipping Costs

If you are exercising your right of withdrawal:

• You are responsible for the direct cost of returning the goods
• We recommend using a trackable shipping method to ensure safe delivery

If the product is defective or we made an error:

• We will cover the return shipping costs
• We may provide a prepaid shipping label

4.3 Return Address

5. Refunds

5.1 Refund Processing Time

Once we receive your returned product, we will inspect it and notify you of the status of your refund. If approved:

• Refunds will be processed within 14 days of receiving the returned goods
• Refunds will be issued to the original payment method
• Depending on your payment provider, it may take additional time for the refund to appear in your account

5.2 Partial Refunds

We may issue partial refunds in the following situations:

• Products returned with signs of use or handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods
• Products returned without original packaging or missing components

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired product.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your bank or credit card company, as processing times may vary
3. If you have done all of this and still have not received your refund, please contact us at request@xlozarinvexdhor.world

8. Statutory Rights

This Return Policy does not affect your statutory rights as a consumer under applicable Finnish and EU consumer protection laws. You may have additional rights under the law that cannot be excluded by contract.

8.1 Legal Guarantee of Conformity

Under EU law, you have a legal guarantee that goods must conform to the contract for a minimum of 2 years from delivery. If goods are found to be non-conforming within this period, you have the right to have the goods brought into conformity, receive a proportionate reduction of the price, or terminate the contract under the conditions laid down by law.

8.2 Defective Products

If you receive a defective product, you have the right to:

• Request repair or replacement of the product free of charge
• Request a price reduction or full refund if repair or replacement is not possible
• Claim compensation for any damages caused by the defective product

9. Contact Us

If you have any questions about returns or refunds, please contact us:

10. Dispute Resolution

If you are not satisfied with how we handle your return or refund, you may:

• Contact the Finnish Consumer Disputes Board (www.kuluttajariita.fi)
• Use the European Commission's Online Dispute Resolution platform (ec.europa.eu/consumers/odr)
• Contact your local consumer protection authority

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.